ABGF has made a multi-million dollar investment in NEXA to scale customer and patient experience technology that reduces wait times and improves service flow in high-volume frontline environments.
NEXA is a leading provider of digital queue and customer experience technology that helps frontline services run better, from hospitals and education institutions to government agencies.
NEXA’s platform helps reduce wait times and improve service quality for customers, students and patients in high-volume environments. In some deployments, NEXA’s solutions have reduced wait times by up to 80 per cent, while delivering measurable improvements in customer satisfaction and staff workflow.
With a national and Australasian footprint across Australia, New Zealand and Papua New Guinea, and long-standing public and private sector clients, NEXA is well positioned to support the digital transformation of service delivery and the integration of in-person and online services.
ABGF’s strategic support will help guide NEXA’s expansion into adjacent international markets and the continued build-out of its executive team and delivery capabilities.
Why we partnered with NEXA
Organisations managing high volumes of public interactions across health, government and education are under increasing pressure to modernise how they deliver frontline services. NEXA has built a strong position in this market, with national scale, long-term client contracts and deep operational expertise in complex, mission-critical environments.
NEXA has a proven model and a loyal customer base, with clear expansion opportunities.
NEXA at a glance
NEXA provides queue management and customer experience technology that helps service providers improve access, reduce delays, and support frontline staff in high-volume environments. Its modular platform spans appointment scheduling, kiosk check-in, virtual queuing, wait-time displays, and analytics dashboards that support continuous improvement.
NEXA also delivers development and systems integration services, alongside support and maintenance, hosting, hardware, and third-party software licensing. Its customers include Services Australia, Service NSW, WA Health, Blacktown City Council, and Northern Health, among others.
Founder view
“When I founded NEXA 20 years ago, we set out to reduce the frustration that comes with long waits and a lack of real-time information,” said Adrian Gold, CEO and founder of NEXA.
“We focus on improving operational efficiency with real-time data, increasing transparency for customers, and simplifying complex service journeys with smart digital solutions. With ABGF’s support, we will continue to develop and scale solutions that help organisations make better decisions, improve service flow, and advance digital transformation.”
Scaling impact across frontline services
With ABGF’s support, NEXA will accelerate the development of its proprietary platform and deepen its systems integration capability. The partnership will strengthen executive depth as the business scales, and support NEXA’s expansion into new markets and jurisdictions, such as APAC.
ABGF was advised by Magpie Advisory, Mills Oakley and RSM Australia. NEXA was advised by Allier Capital, Deutsch Miller and Alvarez & Marsal.
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